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Supported in over 160 countries
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BitWallet FAQ

Which Debit/Credit Cards Are Supported?

We accept most major credit cards, including Visa, Mastercard, and Maestro. Also, we accept some debit cards that are prepaid or virtual, including Apple Pay. Please note that your bank may have its own terms of use for cards, and it may choose to decline your transaction.

How Fast Do I Receive My Newly Purchased Bitcoin?

Card payments are processed immediately and the crypto is released once all fraud and KYC checks have been completed. For first time transactions, this can take between a few minutes and a few hours, depending on additional verification that may be required. Most subsequent transactions will be processed in less than 20 minutes.

What Are BitWallet’s Fees? 

BitWallet charges no fees to send and receive Bitcoin. To buy Bitcoin with a debit card, users will pay a 4.49% fee. To sell Bitcoin and receive a direct deposit in your bank account, BitWallet users pay a 1.49% fee. 

What are the Fees to Send Bitcoin Instantly?

BitWallet does not charge any fees to send Bitcoin. However, all transactions must have a network fee attached for the transaction to be mined and logged on the blockchain. These fees vary depending on congestion on the blockchain at the time of sending. Because of network fees the transfer needs to be at least $5. To clear out a wallet completely use our “use max” button.

How Long Does It Take To Receive My Bank Deposit After Selling Bitcoin With BitWallet?

GBP transfers are processed within 1 working day, and Euro transfers are processed within 1 to 3 working days. If you’ve sent your transfer on a Friday evening, during the weekend, or a bank holiday, please note it may not be processed until the following working day.

Payments are processed upon receipt and the crypto is released once all fraud and KYC checks have been completed.

Which Countries Does BitWallet Operate In?

Anyone with a supported card can use BitWallet ‘Buy’ feature (supported through MoonPay services) except for residents in the following countries:

  • Afghanistan
  • Albania
  • Bahamas
  • Bangladesh
  • Barbados
  • Belarus
  • Bolivia
  • Botswana
  • Burkina Faso
  • Cambodia
  • Cayman Islands
  • Central African Republic
  • China
  • Congo
  • Côte d’Ivoire
  • Cuba
  • Ecuador
  • Ghana
  • Haiti
  • Iceland
  • Iran
  • Iraq
  • Jamaica
  • Japan
  • Kosovo
  • North Korea
  • Liberia
  • Malta
  • Mauritius
  • Mongolia
  • Morocco
  • Myanmar
  • Nicaragua
  • Pakistan
  • Panama
  • Russian federation
  • Senegal
  • South Sudan
  • Sudan
  • Syrian arab republic
  • Trinidad and tobago
  • Uganda
  • Ukraine
  • Virgin Islands
  • Vanatu
  • Venezuela
  • Yemen
  • Zimbabwe

Unfortunately, there are a few US states we haven’t rolled out support for yet. Please see the list of the unsupported states below:

  • Louisiana
  • New York
  • US Virgin Islands

What are BitWallet’s Business Hours?

You can use BitWallet 24 hours a day, seven days a week, 365 days a year!

What Account Verification Is Required To Buy And Sell Bitcoin?

To buy Bitcoin the user must provide basic debit card information including name, address, and phone number. To sell Bitcoin, the user must provide basic information listed above as well as an SSN number. For large transactions, users may also be asked to upload an image of a driver’s
license or passport.