BitWallet™ FAQ

What Are BitWallet’s Buy Limits?

Right now, there is a $5,000 daily max purchase and $50,00 monthly maximum per user.™

Which Debit/Credit Cards Are Supported?

We accept most major credit cards, including Visa, Mastercard, and Maestro. Also, we accept some debit cards that are prepaid or virtual, including Apple Pay. Please note that your bank may have its own terms of use for cards, and it may choose to decline your transaction.

How Fast Do I Receive My Newly Purchased Bitcoin?

Card payments are processed immediately and the crypto is released once all fraud and KYC checks have been completed. For first time transactions, this can take between a few minutes and a few hours, depending on additional verification that may be required. Most subsequent transactions will be processed in less than 20 minutes.

What Are BitWallet’s Fees? 

BitWallet charges no fees to send and receive Bitcoin. To buy Bitcoin with a debit card, users will pay a 4.49% fee. To sell Bitcoin and receive a direct deposit in your bank account, BitWallet™ users pay a 1.49% fee. 

How Long Does It Take To Receive My Bank Deposit After Selling Bitcoin With BitWallet?

It generally takes 3 – 5 business days to receive your direct deposit but sometimes happens even faster. The deposit will show a transaction from WYRE PAYMENTS.

Which Countries Does BitWallet™ Operate In?

We support residents of more than 160 countries including the USA, unfortunately there are a few regions we haven’t rolled out support for yet. If you’re a resident of the one of the following countries, we do not offer service in your region:

  • Albania
  • Bahamas
  • Bangladesh
  • Barbados
  • Bolivia
  • Botswana
  • Cambodia
  • China
  • Cuba
  • Ecuador
  • Ghana
  • Iceland
  • Iran
  • Jamaica
  • Mauritius
  • Mongolia
  • Myanmar
  • Nicaragua
  • North Korea
  • Pakistan
  • Panama
  • South Sudan
  • Sudan
  • Syria
  • Uganda
  • Venezuela
  • Yemen
  • Zimbabwe

If you’re a resident of one of these states or territories in the USA, we do not offer service in your region:

States:

  • Connecticut
  • Hawaii
  • Kansas
  • Kentucky
  • Nebraska
  • New York
  • Rhode Island

Territories:

  • American Samoa
  • Guam
  • Northern Mariana Islands
  • US Virgin Islands

What Are BitWallet’s Business Hours?

You can use BitWallet™ 24 hours a day, seven days a week, 365 days a year!

What Account Verification Is Required To Buy And Sell Bitcoin?

To buy Bitcoin the user must provide basic debit card information including
name, address, and phone number. To sell Bitcoin, the user must provide basic information listed above as well as an SSN number. For large transactions, users may also be asked to upload an image of a driver’s
license or passport.