Frequently Asked Questions – BitWallet OTC Desk
What is BitWallet OTC Desk?
BitWallet OTC Desk specializes in high-volume cryptocurrency transactions, providing tailored services for clients looking to buy, sell, or swap digital assets ranging from $1 million to $250 million USD per week.
What services does BitWallet OTC Desk offer?
We offer a wide range of services, including:
- Crypto-to-Fiat exchanges
- Fiat-to-Crypto exchanges
- Crypto-to-Crypto swaps
Escrow services (when applicable)
What are the fees for OTC transactions?
Fees vary based on transaction size, jurisdiction, method of transfer, asset type, and execution speed.
Custom pricing is available for high-volume or repeat clients upon written agreement.
Note: All fees are non-refundable, due immediately upon completion, and do not include taxes or government charges, which are the client’s responsibility.
Is identity verification required?
Yes. In compliance with global KYC/AML regulations, all clients must provide:
- Government-issued photo ID
- Proof of residential address
- Source of funds declaration
- Business documentation (if applicable)
Failure to submit required documentation may result in transaction delays, service refusal, or reporting to authorities.
How are transactions executed?
Transactions are executed based on a mutual written agreement, confirmed by signed order or verifiable communication (e.g., recorded call or secure messaging).
Are crypto transactions final?
Yes. All cryptocurrency transactions are irreversible and subject to:
- Price volatility and slippage
- Execution delays due to blockchain congestion or third-party issues
BitWallet OTC is not liable for price movement, banking errors, or technical disruptions.
How long does a transaction take?
Certain transaction types like crypto, crypto swaps can take place almost instantly, in less than a few hours. If there’s a bank wire involved, the transaction could take one to three days. While we provide estimated delivery windows, execution times are not guaranteed and depend on multiple factors including asset type, blockchain conditions, and compliance checks.
Can BitWallet refuse or delay a transaction?
Yes. We reserve the right to:
- Delay or cancel any transaction
- Request additional documentation at any stage
This applies particularly in cases of regulatory concerns, suspected fraud, or adverse media.
